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| Hope and Homes for Children (HHC) aims to give hope to some of the poorest children in the world –those who are orphaned, abandoned or vulnerable-by enabling them to grow up in a family and the security of a home. HHC works by encouraging and supporting the development of family based protection and care systems as an alternative to life in institutions or on the streets. HHC operates mainly in Eastern Europe and Africa. |
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In its 10th Anniversary year, HHC embarked upon a process of reviewing the organisation’s structure and systems in order to establish firm foundations for future growth, whilst retaining its core values and focus. A key area of concern was that as the organisation grew, internal communications were becoming inconsistent and this was having a corresponding impact on the quality of external communications. HHC wanted to develop a more structured and systematic approach. |
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Jacqueline worked with the Chief Operating Officer (COO) on an initial paper. The paper described the issues raised, identified key stakeholders inside and outside the organisation and proposed a workshop to raise awareness, identify key information flows, what worked well, what could be improved and what new information needs the future might bring. Jacqueline designed and co-facilitated the workshop which was attended by a cross-section of HHC staff. It resulted in a set of actions and priorities ranging from things that could be improved immediately to those requiring planning and longer-term implementation. HHC has now established a core team to direct implementation of the agreed actions and integrate them with other projects and initiatives. |
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- Staff are now more aware of the importance of effective internal communication and how they can contribute
- There is a stronger recognition of the value of openness and ease of access to information
- The benefit of joint working across teams has been experienced and is now spread to other areas of work on specific issues.
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Pauline Oliver, COO at Hope and Homes for Children has said ‘Jacqueline’s involvement in this work has been invaluable in raising awareness of the experiences and practice in other sectors. At a more personal level, Jacqueline’s approach has encouraged active contributions to the process of work and ensured a rate and method of progress which reflects the context in which change is taking place. Would we work with Jacqueline again? We already are!’
Hope and Homes for Children can be found at www.hopeandhomes.org |
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